Luv Car Loans is a broker, not a lender. 8.9% on a £10,000 loan with excellent credit. 31.48% Representative.

Purpose

The purpose of this policy is to set out our responsibilities as a company to protect our customers and applicant’s data, and the steps we take to ensure that this happens. LUV Financial Solutions Ltd take the privacy of our consumers extremely seriously, and by using this site you are consenting to the practices set out within this policy. This website is operated by Luv Car Loans who are a trading name of Luv Financial Solutions Ltd (“we”, “us” or “our”). By using and visiting our website and using our service you agree to this privacy policy. That’s why we have put a policy in place to protect your personal information. Please read on for more details about our privacy practices.

Consent

By submitting an application to our dealer portal, you are confirming that you have gained consent from the customer, that they are happy for their details to be submitted to us, for the purpose of obtaining vehicle finance. It is a criminal offence to submit details to us without customer consent, and any contracts in place between yourself and LUV Financial Solutions Limited will be immediately terminated, if this is the case.

For a consumer submitting an application to us directly, we want you to fully understand how your information is going to be used, and ensure we have your consent to so. Our team is on hand to answer any questions as to how your information will be stored and used.

Information

All calls are recorded for compliance purposes.

We will use personal information and information we obtain from other sources for dealing with enquiries, administration and customer services considering and processing applications for our products and/or services, for marketing, for credit searches and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may share applicant’s information with service providers and agents for these purposes.

In assessing an application for credit, to prevent fraud, to check identify and to prevent money laundering, we may (i) search the files of credit reference agencies Equifax and/or Experian (or any other credit reference agency that we may use from time to time) who will record any credit searches on consumer files; (ii) check consumer details with CIFAS (or any other fraud prevention agency from time to time; and (iii) disclose details of how an account is conducted with such agencies. The information will be used by other credit grantors for making credit decisions about consumers and the people with whom they are financially associated, for fraud prevention, money laundering prevention and occasionally for tracing debtors. Information used for these purposes will include publicly available information such as electoral roll, county court judgments, bankruptcy orders or repossessions. We will also pass on any information provided to us and any information we collect from other sources about the consumer to potential lenders and insurers (if they have requested payment protection insurance).

We may ask credit reference agencies to provide a credit scoring computation. Credit scoring uses a number of factors to work out risks involved in any application. A score is given to each factor and a total score obtained. Where automatic credit scoring computations are used, acceptance or rejection of an application will not depend only on the results of the credit scoring process.

We may disclose personal data in order to comply with a legal or regulatory obligation.

We intend to continue improving the content and function of our website. For this reason, we may monitor customer traffic patterns and website usage to help us improve the design and layout of our website and provide content that we think will be of interest to you.

We may keep information for a reasonable period for these purposes.

As an LUV dealer, we keep your information on our dealer portal, such as information about yourselves and the customers you have sent over to us. The information we hold is protected by our systems and the data kept securely. Our IT services regularly update our software to ensure we have adequate anti-virus software. It is your responsibility to inform us if anyone from your firm has left so we change any passwords that protect your systems.

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We may share information with our business partners for marketing purposes or we may send you or your customers information about other organisations’ goods and services. We may contact you by mail, telephone, fax, email or other electronic messaging service with offers of products, services or information that may be of interest. By providing us with your clients contact details, you consent to being contacted by these methods for these purposes. If they do not wish to receive marketing information from us or our business partners other than on the goods and/or services which they have requested information about, please indicate this when submitting your personal information or contact us using the details below.

As an LUV introducer it is your responsibility to ensure that you have provided us with the correct information about a customer’s marketing preference. You must inform a customer as to the basis and purpose their information will be used.

Additional Information

You should note that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although your personal information will still only be used in accordance with this policy.

We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time so you are encouraged to review this policy from time to time. We will, of course, notify you of any changes where we are required to do so.

You are entitled to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected.

For quality control and training purposes, we may monitor or record your communications with us.

We use Key Stroke Recording technology on our website. This technology records the information you fill in on the application form, as you fill it in. If you do not proceed to submit your application, we will contact you using the phone number or email you added on the application form, to see if you would like to complete your application.

3rd Parties

Your details may be passed to the following companies, please note some of these parties may use outside companies to hold their data, so we recommend consulting their individual privacy policy. Some of these parties may hold your data/information outside of the European Economic Area (EEA), however we have complete due diligence checks on the below to ensure you data is protected.

Advantage Finance Limited
Unit 7 Acorn Business Park
Moss Road
Grimsby
DN32 0LW

1st Stop Car Finance Limited
Unit 10 Whitehills Business Park
Blackpool
FY4 5LW

Moneybarn No1 Limited
The New Barn
Bedford Road
Petersfield
GU32 3LJ

Billing Finance Limited
The Causeway
Great Billing
Northampton
NN3 9EX

Oodle Financial Services Limited
1 Callaghan Square
Cardiff
CF10 5BT

The Funding Corporation Limited
International House
Kingsfield Court
Chester Business Park
Chester
CH4 9RF

Marsh Finance Limited
2 Chichester Court
Milnrow Road
Rochdale
OL16 1UG

Premium Plan Limited
Kempton House
Kempton Way
PO BOX 9562
Grantham
NG31 0EA

Santander Consumer (UK) PLC
Santander House
86 Station Road
Redhill
Surrey
RH1 1SR

Retail Money Market Limited
6th Floor
55 Bishopsgate
London
EC2N 3AS

Hitachi Capital (UK) PLC
Hitachi Capital House
Thorpe Road
Staines-upon-Thames
Surrey
TW18 3HP

Motonovo
1 Central Square
Cardiff
CF10 1FS

Private & Commercial Finance Group PLC
Pinners Hall
105-108 Old Broad Street
London
EC2N 1ER

Paragon Banking Group PLC
51 Homer Road
Solihull
B91 3QJ

Zuuma Finance Limited
6000 Langstone Technology Park
Langstone Road
Havant
PO9 1SA

Dealtrak Limited
Block F Leeds Dock
The Boulevard
Leeds
LS10 1LR

AutoProtect (MBI) Limited
Warwick House
Roydon Road
Harlow
Essex
CM19 5DY

First Capital Cashflow Limited
16 Daresbury Court
Evenwood Close
Manor Park
Runcorn
WA7 1LZ

Swan Network Solutions Limited
The Base
Dallam Lane
Warrington
WA2 7NG

Converj Limited
Bank House 6-8 Church Street
Adlington
Chorley
PR7 4EX

Worldpay (UK) Limited
The Wallbrook Building
25 Walbook
London
EC4N 8AF

Close Brothers Limited
10 Crown Place
London
EC2A 4FT

Blue Owl Network Limied
The Granary
50 Barton Road
Worsley
M28 2EB